EA Has Surprised Me

I am currently boycotting EA Games for many reasons, not the least of which is my last customer service interaction with them. I installed Origin today, though, because I already had a couple of games acquired through it and figured that was the easiest way to find out if they ever got ported to Mac (unlikely though that may be).

When I logged in, however, the number of games in my library was three times what I expected. Is this related to that terrible customer service experience, or something else?

Smurf EA and Their Customer Service, Too

I don’t think I blogged about the horrible customer service experience when it happened. Even if I weren’t boycotting EA in general, it would have been a good enough reason for my Sims 3 hiatus, but for whatever reason I never really recounted the experience on my blog. So here’s what happened.

I purchased The Sims 3 and three of its expansions through Steam when I still had a PC, not realizing that this covered only the PC version. After I got my Mac, I contacted EA’s customer service to see if I could get my Steam licenses revoked and get the game through Origin instead. My hopes weren’t very high, since Steam is owned by Valve and I wasn’t sure if EA had any control over that. I didn’t want any money back, though — I just wanted to be able to keep playing the games I had paid for.

However, the answer I got was insulting. Rather than citing an inability to revoke my Steam licenses, I was told that they wouldn’t help me because I hadn’t bought it through Origin. Steam wasn’t an “authorized retailer” and I therefore didn’t qualify for customer service at all.

How is Steam not an authorized retailer? It’s frelling Steam. The game wouldn’t be on there if EA said no!

Anyway…

Skipping ahead a year, I opened Origin today and logged in to find that all my Sims 3 content is now available to me.

Que?

I don’t have enough faith in EA to think that they changed their minds about giving me a break and decided not to tell me about it. I think what happened here is that since my Sims 3 purchases are registered with the same email address as my Origin account, a system update designed to integrate the two just tied the two accounts together.

It’s kinda nice to have The Sims 3 available to me again. They already have my money, so I plan to keep playing it. However, I’m still boycotting them — which means my Sims 3 Legacy Challenge Scorecard Spreadsheet updates are still going to be suspended for now. I could use Wiki information to update them, as I did for my last update, but I am kinda busy of late.

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