Games

EA Has Surprised Me

Posted on
My Origin Library

My last customer service interaction with EA Games is one of many reasons I’m boycotting their products. I installed Origin today, though, as I already have a couple of games acquired through it. It seemed the easiest way to find out if they ever got ported to Mac (unlikely though that may be).

When I logged in, however, the number of games in my library was three times what I expected. Is this related to that terrible customer service experience, or something else?

(more…)
Miscellany

An Example of International Copyright Helping Nobody — Not Customer, nor Developer, nor Publisher

Posted on

This is cross-posted from my blog on Gamasutra.

This is the story all about how
My mind got flipped, turned upside down.
I’d like to take a minute, just sit right there,
And I’ll tell you how Apple’s customer service punished me for wanting to make an in-app purchase.

The Setup

When I make calls to customer service centers, I don’t usually have a normal problem. That’s the benefit of being more computer-savvy than most; I already know to check the cables, try restarting, clear the cache, etc. This time my problem was simple. I was pretty sure I understood the cause of the problem. When I made this call, I expected to be told there was no help for it and to be on my merry way, but Apple went a step further than that.

Here’s my unorthodox situation. I am a U.S. citizen living in Japan. I have a U.S. iTunes account, with which I’ve been merrily buying things for who knows how many years now from both the U.S. and from Japan. A little over a week ago, I got an iPhone from my Japanese phone carrier. I got it all set up and had no problems using my U.S. iTunes account with the Japanese iPhone.

(more…)
Miscellany

Letter to Netflix

Posted on
Conversation Snippet

I wrote an email to Netflix, which I was unable to send them the way I’d intended. They only offer customer support through online chat and telephone and refused to give me an email address, so I pasted it into the online chat customer service. Here’s what I sent them.

(more…)