An Example of International Copyright Helping Nobody — Not Customer, nor Developer, nor Publisher

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This is cross-posted from my blog on Gamasutra.

This is the story all about how
My mind got flipped, turned upside down.
I’d like to take a minute, just sit right there,
And I’ll tell you how Apple’s customer service punished me for wanting to make an in-app purchase.

The Setup

When I make calls to customer service centers, I don’t usually have a normal problem. That’s the benefit of being more computer-savvy than most; I already know to check the cables, try restarting, clear the cache, etc. This time my problem was simple. I was pretty sure I understood the cause of the problem. When I made this call, I expected to be told there was no help for it and to be on my merry way, but Apple went a step further than that.

Here’s my unorthodox situation. I am a U.S. citizen living in Japan. I have a U.S. iTunes account, with which I’ve been merrily buying things for who knows how many years now from both the U.S. and from Japan. A little over a week ago, I got an iPhone from my Japanese phone carrier. I got it all set up and had no problems using my U.S. iTunes account with the Japanese iPhone.


The Area of a Japanese Circle

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The formula for the area of a circle is pi times the square of its radius. The Japanese government has evacuated an area around the Fukushima power plants with a radius of 40km, or 5,024km sq. Right after the power plants went critical, the US government strongly recommended (at around 3 AM) that any of its citizens within 80km leave immediately. The U.S. evacuation circle therefore has an area of 20,096km sq. That’s a discrepancy 15,072km sq.in size.

This discrepancy is the reason that this year’s U.S. JETs haven’t been told their placements yet. We were supposed to have been informed in May, but some placements fall into this gray area. The Japanese and U.S. governments are discussing what to do about it. We are not expected to find out placement assignments until right around the solstice.