This is cross-posted from my blog on Gamasutra.
This is the story all about how
My mind got flipped, turned upside down.
I’d like to take a minute, just sit right there,
And I’ll tell you how Apple’s customer service punished me for wanting to make an in-app purchase.
When I make calls to customer service centers, I don’t usually have a normal problem. That’s the benefit of being more computer-savvy than most; I already know to check the cables, try restarting, clear the cache, etc. This time my problem was simple. I was pretty sure I understood the cause of the problem. When I made this call, I expected to be told there was no help for it and to be on my merry way, but Apple went a step further than that.
Here’s my unorthodox situation. I am a U.S. citizen living in Japan. I have a U.S. iTunes account, with which I’ve been merrily buying things for who knows how many years now from both the U.S. and from Japan. A little over a week ago, I got an iPhone from my Japanese phone carrier. I got it all set up and had no problems using my U.S. iTunes account with the Japanese iPhone.(more…)